Overview
Kimpton Clocktower is looking for a Hotel Manager to join us and lead the team to success! We are offering a competitive salary, plus an annual up to 20% bonus plan, based on Hotel & Individual Performance. We are accepting applications until the 15th of February. You can check out our instagram pages to have a look at @therefugemcr & @kimptonclocktower.
The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in a historic setting with a modern twist, Kimpton Clocktower prides itself on delivering top-notch service and unforgettable experiences to our guests. Kimpton Clocktower provides a contemporary luxury hotel experience while building heartfelt human connections with guests and colleagues – we call it Stay Human.
We are looking for a Hotel Manager to support the General Manager. The Hotel Manager, apart from deputizing when the GM is away, is responsible for overseeing the day-to-day running of the hotel operation. This role will ensure the delivery of exceptional and unique service across all areas to which our brand is known globally for, so we are looking for someone with experience in quality lifestyle luxury properties, ideally with senior management experience in Food & Beverage and Rooms Division in similar properties, or a General Manager in a smaller operation.
Responsibilities
* As Hotel Manager, take ownership of shaping and delivering the hotel’s operational and financial strategy, ensuring performance targets are exceeded while maintaining brand and quality standards.
* Monitor market trends, drive continuous improvement, and play a key role in the long‑term strategic direction of the hotel alongside the General Manager.
* Collaborate closely with cluster-level commercial, HR, finance, sales and brand teams, as well as IHG corporate functions, to ensure the hotel’s strategic objectives, guest experience and brand standards are consistently exceeded.
* Lead, coach and mentor departmental managers to build capability, drive accountability and foster an inclusive, high‑performing culture.
* Take responsibility for colleague engagement outcomes and ensure effective performance management practices across all operational departments.
* Own all operational departments, work schedules and performance management, while influencing commercial strategy, budget planning and systems that support hotel operations.
* Ensure the hotel operates sustainably and in full compliance with statutory, regulatory and safety requirements, including building standards and environmental initiatives.
Qualifications and Requirements
* Proven experience managing hotel operations and financial performance including budgeting, forecasting, payroll and cost controls, with a track record of delivering strong commercial results.
* Forward‑thinking with a strong guest focus within a large luxury branded, multi‑venue environment.
* Confident communicator with the ability to drive performance through people leadership.
* Strong technical understanding of hotel systems (POS, guest feedback platforms, revenue/booking engines and Microsoft tools) and the ability to use data to drive performance.
* Personal licence holder (or willingness to obtain).
* You must meet the legal requirements to work in the UK.
What’s in it for you
* Becoming part of the IHG Hotels & Resorts family with global opportunities.
* Up to annual 20% hotel management performance bonus plan, based on Hotel & Individual Performance.
* 33 days holiday each year, including bank holidays.
* Wagestream – financial wellbeing app to save, track and withdraw pay as you earn it.
* Medical Benefits & Life Insurance
* Pension contributions matched from 5% to 7.5%
* Extensive training and opportunities for career progression, plus 2 paid days volunteering per year.
* Taxi subsidy for shifts starting/ending between 23:00–06:00.
* Broad learning and development programmes and discounted international room rates for you, family and friends.
* Access to voluntary benefits with discounts on travel, leisure, health, retail and motoring – discounts from over 15,000 stores.
* Long service awards that increase with length of service.
* Access to our fully funded Employee Healthcare Service, 24/7, offering advice and support.
At Kimpton, our shared mission is to make lives better through heartfelt human connections. Our colleagues are empowered to act from the heart and to create ridiculously personal experiences for guests and each other. Our passion is you — come as you are.
Here, you will have space to: Be yourself; Lead yourself; Make it count. If you are someone who likes to march to the beat of their own drum and wants to join a company that encourages authentic individuality, apply today to join us as a Hotel Manager.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to all applicants and colleagues without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors and colleagues seamlessly connect.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the “Apply” button. Start your journey with us today.
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