Overview
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment presents a senior 3rd line Support Engineer opportunity within a well-respected Microsoft Gold partner MSP. This is a visible, senior support role focused on escalation handling, mentoring, and delivering managed services to high-value clients. The role is based in the Berkshire, Hampshire, or Surrey area.
Key Details
* Location preference: Berkshire, Hampshire, or Surrey
* Work pattern: office-based (5 days per week during probation, then 4 days per week)
Responsibilities
* Act as the final escalation point for complex tickets and service desk issues
* Lead troubleshooting for Azure, Microsoft 365, Intune and endpoint services
* Take ownership of major incidents and problems, including post-incident analysis
* Collaborate with professional services during project transitions and onboarding
* Support junior engineers through peer reviews, guidance, and knowledge sharing
* Create and update internal documentation and best-practice procedures
* Represent the technical team in client conversations and internal reviews
Qualifications & Skills
* Proven 3rd line support experience in a busy MSP or IT services environment
* Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
* Comfortable handling major incidents, escalations and tricky support issues
* Experience with scripting (e.g., PowerShell) and endpoint management tools
* Clear, confident communicator who enjoys solving problems and helping others
Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Application
Apply online or call Tim Davey for a quick turnaround.
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