Join to apply for the Customer Service Representative role at William Hill
Get AI-powered advice on this job and more exclusive features.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st, getting to know them, and engaging with the communities where we operate.
If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because investing in you helps us all succeed.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota, including evenings and weekends
What’s in it for you?
We offer competitive benefits, including:
* Flexible full and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata) plus a paid birthday day off
* Subsidised travel for roles in London
* Matching pension contributions up to 4%
* Sharesave scheme with discounted shares
* Discounts on shops, cinemas, holidays
* Career development and training opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills
What happens next?
Apply online; if successful, complete an assessment via HireVue, followed by an interview.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK since 1966. Our culture is built on trust and belonging, empowering our teams to succeed and grow.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, evoke drives us to deliver exceptional betting and gaming experiences. Join us to develop your career in a supportive, flexible environment.
#J-18808-Ljbffr