Job Req ID: 48623
Posting Date: 7th October 2025
Function: Managed Services
Location: Exeter
Salary: Competitive + excellent benefits
Why this job matters
This entry-level role offers an exciting opportunity to join a supportive team of experts and develop essential skills in airwave radio maintenance and support. You’ll play a key part in ensuring critical communication equipment for blue light services is reliable and operational across the county. Your work directly contributes to the safety and effectiveness of police and emergency services.
Please note: due to the nature of this role a full, clean UK driving license will be required. Furthermore, you must either hold or be eligible for SC (Security Clearance) & NPPV Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
* Maintaining and testing Airwave radio equipment in police vehicles and offices, including preventative maintenance, EMC testing, and verifying new installations.
* Supporting daily operations, such as managing stock, responding to incidents and service requests, and assisting with equipment auditing and charger/handheld maintenance.
* Helping with user onboarding and support, including configuring and issuing radios for new starters, making changes for existing users, and recovering equipment from leavers.
* Using specialist systems and tools, such as Sepura Radio Manager, Asset Manager Enterprise, and Airwave Solutions platforms – no prior experience required, full training provided.
* Contributing to service improvement, including reporting, performance analysis, and supporting continuous improvements to help meet customer needs and contractual commitments.
Essential Skills
Troubleshooting
Incident Management
Decision Making
What we'd like to see on your CV
* A genuine interest in technology or technical support roles, with a desire to learn and grow in a hands-on environment.
* Good communication skills and a polite, friendly approach when working with colleagues and customers.
* Ability to stay organised and manage tasks, with attention to detail and a proactive attitude.
* A full UK driving licence, as the role involves travel to police sites across the county.
* Any relevant experience (formal or informal) in electronics, IT, radio systems, or vehicle installations is a bonus – but not essential, as full training will be provided.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.