Defence Business Services (DBS) - Financial Recognition Scheme Caseworker
Join to apply for the Defence Business Services (DBS) - Financial Recognition Scheme Caseworker role at UK Ministry of Defence
Defence Business Services (DBS) - Financial Recognition Scheme Caseworker
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Join to apply for the Defence Business Services (DBS) - Financial Recognition Scheme Caseworker role at UK Ministry of Defence
Job Summary
Are you a dedicated person who is passionate about making a difference?
Norcross - Tomlinson House, FY5 3WP
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
* Our Vision - To support UK defence customers with outstanding service every time.
* Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Come and join the DBS community today!
https://youtu.be/gUw0ToaRGgk
Job Description
The DBS Financial Recognition Scheme (FRS) Team work closely with MOD partners to deliver end-to-end processing of applications and payments made to the MOD LGBT Financial Recognition Scheme by Veterans who were affected by the ban on LGBT+ individuals serving in the Armed Forces from 1967 to 2000. This Scheme which launched Dec 24 following the publication of the LGBT Independent Review which amongst its 49 recommendations, recommended that MOD provide a scheme to deliver financial payments to those who were affected.
The Role Requires You To:
Manage emails, documentation and applications sensitively, ensuring scheme rules are applied, applications or enquiries are processed and prioritised accurately.
Ensure accurate record keeping of applicant case files and within the FRS case management system, to meet PI’s and SLA’s.
Work at pace but with accuracy to deliver outstanding service; accurately interpret information to make decisions within your areas of work; attention to detail and accurate policy-compliant record-keeping / audit trails are essential ensuring best practice business processes, training and decisions are active, followed and fully documented to meet any audits.
Work with colleagues and partners, responding quickly to system changes and information updates, attending regular management and stakeholder meetings.
Complete ad-hoc agreed tasks when required and work closely with colleagues and our partners to prioritise work.
Direct Line Management of up to 4 staff members, managing in alignment with MOD people policies, processes and systems may be required.
This role requires meticulous attention to detail, decision making and communication skills, collaboration with colleagues and partners with the ability to be flexible to the needs of the business and diversify into other roles/functions within or outside of the FR Scheme.
There may be a requirement to travel, overnight stays and attendance at permanent duty station on specified days or at short notice may be required.
Please note: Some information and evidence may be difficult and distressing to read.
The DBS Financial Recognition Scheme (FRS) Team work closely with MOD partners to deliver end-to-end processing of applications and payments made to the MOD LGBT Financial Recognition Scheme by Veterans who were affected by the ban on LGBT+ individuals serving in the Armed Forces from 1967 to 2000. This Scheme which launched Dec 24 following the publication of the LGBT Independent Review which amongst its 49 recommendations, recommended that MOD provide a scheme to deliver financial payments to those who were affected.
The Role Requires You To:
Manage emails, documentation and applications sensitively, ensuring scheme rules are applied, applications or enquiries are processed and prioritised accurately.
Ensure accurate record keeping of applicant case files and within the FRS case management system, to meet PI’s and SLA’s.
Work at pace but with accuracy to deliver outstanding service; accurately interpret information to make decisions within your areas of work; attention to detail and accurate policy-compliant record-keeping / audit trails are essential ensuring best practice business processes, training and decisions are active, followed and fully documented to meet any audits.
Work with colleagues and partners, responding quickly to system changes and information updates, attending regular management and stakeholder meetings.
Complete ad-hoc agreed tasks when required and work closely with colleagues and our partners to prioritise work.
Direct Line Management of up to 4 staff members, managing in alignment with MOD people policies, processes and systems may be required.
This role requires meticulous attention to detail, decision making and communication skills, collaboration with colleagues and partners with the ability to be flexible to the needs of the business and diversify into other roles/functions within or outside of the FR Scheme.
There may be a requirement to travel, overnight stays and attendance at permanent duty station on specified days or at short notice may be required.
Please note: Some information and evidence may be difficult and distressing to read.
Person specification
You will have strong communication and organisational skills and be able to self-manage your own work effectively with a high standard of customer service skills and engage with learning, development and well being activities.
Be able to make effective, evidence based, independant decisions.
Be highly organised with the ability to multi-task, set and change priorities, manage time effectively, work flexibly and change agile often working to short deadlines and ministerial priorities.
Maintain an openness to feedback and confidence working with others to prioritise work and build overall capabilities across the team.
Work collaboratively across multiple teams within DBS and MOD.
Experience in using a case management system and O365 tools including Excel, Outlook and PowerPoint and dealing with personal records/files.
Experience of direct Line Management would be advantageous.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Making Effective Decisions
* Delivering at Pace
* Working Together
We only ask for evidence of these behaviours on your application form:
* Managing a Quality Service
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
* Hybrid working, where role permits
* An opportunity to be considered for Reward & Recognition
* Family friendly policies including parental leave and adoption leave
* Learning and development tailored to your role
* Professional and personal development of skills
* A culture encouraging inclusion and diversity
* Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
* Special paid leave to volunteer up to 6 days per year
* A Civil Service pension with an employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Folowing Success Profile Elements:
Primary: Career - Personal Statement
At application stage you will be assessed against the following:
Experience:
* Candidates will be required to provide CV details to include previous skills and experience.
* Candidates will be required to provide a personal statement In no more than 750 words detailing the following:
Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.
Behaviours:
* Managing a Quality Service
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At interview, You Will Be Assessed Against The Following:
* Managing a Quality Service
* Making Effective Decisions
* Delivering at Pace
* Working Together
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:
* Career - Personal Statement
* Behaviour - Managing a Quality Service
* Behaviour - Making Effective Decisions
* Behaviour - Delivering at Pace
* Behaviour - Working Together
If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:
* Career - Personal Statement
* Career - Previous Skills
* Behaviour - Managing a Quality Service
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place mid June.
Interviews are currently taking place via the following method: MS Teams
Interviews to take place late June.
A minimum of 2 full working days’ notice will be provided for the assessment centre. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life, LinkedIn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Nicola Barnett
* Email : nicola.barnett103@mod.gov.uk
Recruitment team
* Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Defense and Space Manufacturing
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