What you’ll be doing
As an IT Client Service Desk Analyst, you’ll handle client queries, incidents and requests across a range of systems, ensuring every interaction is managed with professionalism, accuracy and care.
Key Responsibilities
* Act as the first point of contact for client IT support, delivering timely and professional assistance.
* Log, track and resolve incidents and service requests in ServiceNow, meeting agreed SLAs.
* Troubleshoot technical issues efficiently and provide clear, supportive guidance to clients.
* Take ownership of requests from start to finish, escalating where needed.
* Maintain accurate client profiles and ensure data is managed in line with GDPR requirements.
* Keep precise records of interactions and resolutions.
* Contribute to the knowledge base and help clients navigate systems effectively.
What you’ll bring
* Experience in a service desk or IT support environment.
* Strong communication and interpersonal skills.
* Confidence using ServiceNow or similar ITSM tools.
* Ability to diagnose issues logically and quickly.
* Strong attention to detail and accurate record-keeping.
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