Overview
You will be joining our small and friendly team at a key time as we implement a new helpdesk solution. You will provide excellent customer service to schools across the Trust via the helpdesk, as well as providing on site support for our colleagues in the Central Team. Supporting the build and deployment of devices and maintaining the asset register, this role is the perfect opportunity for someone who has ambitions to develop their IT knowledge and skills.
You will be learning via an Apprenticeship, and upon completion of your qualification, your professional development will be reviewed with further opportunities to enhance your knowledge.
Responsibilities
* Provide excellent customer service to schools across the Trust via the helpdesk.
* Provide on site IT support for colleagues in the Central Team.
* Support the build and deployment of devices and maintain the asset register.
* Contribute to important Trust IT projects and do work shadowing with colleagues to gain real experience and insight.
Qualifications and skills
* Confident in using the telephone with good written communication skills to respond to problems.
* Willingness to learn via an Apprenticeship and develop IT knowledge and skills.
* Able to learn technical skills quickly and work as part of a team.
Safeguarding, recruitment and compliance
John Taylor MAT is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Pre-employment checks include an enhanced disclosure and barring service check as a requirement of this post. Our Safeguarding Policy is available on our website, and we encourage applicants to review it before applying. An online search may be carried out before interview to identify any publicly available information. Review our Privacy Notice for the lawful basis for processing and retention. Guidance about disclosures can be found on the Ministry of Justice website.
Please review our Recruitment Pack on the school website before submitting your application.
About John Taylor MAT
John Taylor Multi Academy Trust (JTMAT) believes in the power of education to improve lives - and the world. The Trust was founded in 2014, in John Taylor High School, and currently serves 13 infant/primary schools and 6 secondary schools. The Staffordshire Research School and John Taylor Teaching School Hub are also key parts of our Trust, providing professional development and support.
Fixed Term initial for the duration of the Apprenticeship. On successful completion, transition to a permanent role.
Salary
National Apprenticeship Wage: £7.55 per hour during Apprenticeship phase. Upon completion of qualification, salary will be Grade 4: (SCP5-6) £25,583 to £25,989 per annum pro rata. Actual salary: £20,743 to £21,072 per annum.
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