Job Description
We're partnering with an innovative UK technology company that has developed a market-leading authentication platform used to protect products and brands from counterfeiting.
Having successfully commercialised technology originating from world-class research, the business is now entering an exciting growth phase with customers and partners operating globally. To support this expansion, they are seeking their first Technical Implementation Lead to establish and scale a customer onboarding and deployment function
.
The Ro
leAs Technical Implementation Lead, you will take ownership of customer onboarding and deployment activities, ensuring customers can successfully implement and scale the company's technology within their production environment
s.
You will act as the bridge between customers, software teams, product specialists, and manufacturing operations, helping translate customer requirements into practical implementation plans and successful outcom
es.
Alongside supporting customer deployments, you will define and improve onboarding processes, create repeatable frameworks, and help establish a scalable implementation function as the company continues to g
row.
Key Responsibil
* itiesLead customer onboarding and implementation projects from initial engagement through to production deploy
* ment.Act as the primary technical contact for customers during implementa
* tion.Understand customer workflows and identify integration requirem
* ents.Support software, SDK and API integration discuss
* ions.Collaborate with technical, product and manufacturing teams to resolve implementation challe
* nges.Define and document scalable onboarding processes and best pract
* ices.Support customer trials, pilots and production roll
* outs.Travel internationally to customer and partner sites when requ
* ired.Drive continuous improvement of onboarding and implementation activi
ties.
Abo
ut YouWe're interested in speaking with candidates who combine strong technical understanding with excellent customer-facing s
kills.
Experience R
* equiredExperience in customer-facing technical
* roles.Strong problem-solving and stakeholder management
* skills.Experience supporting technical implementations or deplo
* yments.Understanding of software systems, APIs, integrations o
* r SDKs.Experience working with manufacturing, production or industrial enviro
* nments.Ability to communicate effectively with both technical and non-technical stakeh
* olders.Comfortable working in a fast-moving and evolving envir
onment.
Desirable Ex
* perienceMachine vision techn
* ologies.Industrial aut
* omation.Production line techn
* ologies.Manufacturing software or systems inte
* gration.Printing, packaging or security printing envir
* onments.Startup or scale-up exp
erience.