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Case Manager – Motor Finance Review (Contract)
Remote | 3-Month Contract | £165 per day | Client: UK Bank
We are currently recruiting for aCase Managerto support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of£165for an initial3-month period.
About the Role: As a Case Manager, you will be responsible for conductingend-to-end reviewsof customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.
Key Responsibilities:
* Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
* Evaluate the full customer journey to identify any potential financial detriment.
* Clearly document your findings and provide a well-reasoned rationale for decisions.
* Present case outcomes to internal panels with clarity and confidence.
* Collaborate with internal teams to ensure consistency and fairness in case handling.
What We’re Looking For:
* Strong analytical and investigative skills.
* Confidence in presenting complex information to stakeholders.
* Experience in financial services, complaints handling, or regulatory reviews is advantageous.
* A commitment to delivering fair and customer-focused outcomes.
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