Overview
The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support.
Responsibilities
* Coordinating IT projects and ensuring effective communication between stakeholders
* Acting as a liaison between the development team and clients, managing change requests and resolving system errors
* Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
* Working closely with the server hosting company to manage support requirements and technical issues
* Overseeing new IT projects, ensuring deadlines and objectives are consistently met
* Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
* Supporting the IT Director in scoping new projects and attending client meetings
* Delivering client training on IT systems to ensure users are well-equipped
* Producing comprehensive system manuals and documentation for both clients and internal teams
* Maintaining clear, professional communication with clients, addressing queries and concerns effectively
* Contributing to the continuous improvement of IT support processes and overall operational efficiency
Qualifications
* Previous experience in IT support, project coordination, or a related role
* Strong understanding of IT systems, software, and troubleshooting methodologies
* Excellent communication and interpersonal skills for client and stakeholder liaison
* Ability to manage multiple projects simultaneously with strong organisational skills
* Experience working with server hosting companies and an understanding of hosting-related support requirements
* Knowledge of IT project management methodologies and tools is advantageous
* Familiarity with programming and web development concepts
* Proven ability to produce clear and concise system manuals and documentation
* Strong problem-solving skills with a proactive approach to issue resolution
* A collaborative team player who can also work independently when needed
Work Permissions
You must have the right to work in the United Kingdom.
About the Company
A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.
Benefits
* Competitive salary and benefits package
* Opportunity to work on innovative IT projects within a dynamic and collaborative team
* Access to professional development and training opportunities to enhance your career
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