Patient Transport Liaison Officer at EMED Group
Location: John Radcliffe Hospital, Oxford
Employment Type: Full-time, Permanent
Schedule: 6 days covering Thursday to Wednesday, 08:00 – 20:00 (37.5 hr week)
The PTLO position bridges hospitals and operations, involved in the flow room, site and bed meetings to understand demands placed upon the hospital, acting as point of contact for escalations in your designated trust, and assisting with patient flows in the hospital environment.
Responsibilities
* Involved in flow room and attend site and bed meetings.
* Act as point of contact for escalation for your designated trust: bed crisis, patient queries, risk assessments.
* Serve as liaison between bed managers and EMED managers.
* Assist with patient flows in the hospital environment.
* Check and plan daily and future bookings within the Cleric controlling system; ensure correct resourcing, inform sub‑contractors, taxis and volunteers and achieve contractual targets.
* Maintain patient flow across all control areas; liaise with colleagues and hospital staff; resolve urgent problems and respond to unplanned events.
* Attend meetings on an ad‑hoc basis.
* Undertake general clerical duties: check booking lists, data input, complete ad‑hoc forms and invoices as necessary.
* Maintain and enhance the performance and quality of service offered to patients and customers.
* Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
* Meet weekly with planning/control teams to forecast activity for following weeks and ensure operational responsiveness.
* Assist operational managers with issues that arise throughout the day.
* Deal with patient enquiries and questions as they arise.
* Familiarise with EMED policies, processes and standard operating procedures.
Qualifications
* Committed to patient care.
* Experience working in a healthcare / hospital setting.
* Thorough working knowledge of Non‑Emergency Patient Transport services.
* Ability to plan and prioritise own workload.
* Excellent communication skills – verbal and written – with the ability to explain decisions made.
* Ability to make decisions based on impact assessment.
* Ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
Benefits
* £13.50 per hour
* Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash‑plan benefits: dental, optical, chiropody, etc.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues (e.g., motoring offences, wills and probate, personal injury).
* Financial guidance on retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognising colleagues after 5 years and at 5‑year intervals with increased annual leave.
* Values‑based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
* Refer‑a‑Friend recruitment incentive scheme with financial rewards.
* EMED Foundation support to colleagues and local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme).
* Flu vaccination (internal campaign in Autumn/Winter).
Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do; we take responsibility and behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with around 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group is committed to providing services for our patients, service users, clients, and community and is supported by employees from a diverse background. We promote equality, diversity and inclusion and treat all employees, patients, service users and clients with dignity and respect.
We are committed to encouraging equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, and creating a truly representative workforce. We strive to provide an inclusive and safe working culture for all.
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