Job overview
The post holder will provide a highly effective and efficient administrative service that provides support to patient related processes including referral management and booking, telephone call handling, data inputting, generating letters and general administrative/clerical duties.
The post holder will be responsible for updating and maintaining information recorded on patient administration systems.
Main duties of the job
Provide booking and management of GP/Consultant led appointments from referral in for treatment and discharge back to their practitioner. Maintaining and completion of required documentation for appointments.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
· Communicate directly with patients, carers and professionals in a sympathetic and sensitive manner regarding appointments, medical issues and queries and ensure that these are passed on to the appropriate clinician if unable to resolve.
· Support the Team in the production and development of Clinical Guidelines, Policies and Information Leaflets related to phlebotomy service.
· Accurate recording & delivery of messages for all members of the team using identified & appropriate systems.
· Provide booking and management of GP/Consultant led appointments from referral in for treatment and discharge back to their practitioner. Maintaining and completion of required documentation for appointments.
· Responsible for timely, accurate electronic recording of referrals/requests sent via E mail, ICE, mail etc. Registering details on Cerner in a timely manner and checking for duplicate referrals for appropriate clinics. Liaise with appropriate department/external stakeholder for missing information or queries and ensure referrals have been allocated correctly.
Person specification
Experience & Qualifications
Essential criteria
* GCSE English Grade C or above or equivalent
* Previous Administrative experience
* Previous experience in a customer care environment
* Ability to accurately input information as given
Desirable criteria
* Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills
* Previous NHS Experience