Care Coordinator – Role Overview
Are you a self-motivated individual with a passion for making a difference in healthcare? We are looking for a dynamic Care Coordinator to join our team in providing exceptional care to patients. If you thrive in a fast-paced environment, enjoy teamwork, and are always up for new challenges and changes, this is the perfect role for you.
You will enjoy this role if you are a self-starter, highly directed, and capable of multitasking. Whether working as part of a team or independently, you’ll be integral to the seamless delivery of care.
As a Care Coordinator, you’ll work closely with multidisciplinary teams to ensure seamless care delivery, manage patient cases, and drive quality improvements. The role requires strong communication skills, attention to detail and the ability to adapt to new processes.
Apply now if you're ready to be part of an evolving healthcare system and make an impact on patient care.
Primary Care Network
The Feltham and Bedfont Primary Care Network work together at scale and collaborate with others in the local health and social care system. The Primary Care Network is highly innovative and delivers services with support from the Hounslow Consortium part of West London NHS Trust, aim to improve the quality of care and outcomes for their patients.
Care Coordinator Responsibilities
The Care Coordinator will work with the PCN team and member practices to coordinate and perform key activities to manage patient caseloads, provide access and navigation of care and support across health and care services, and improve outcomes for patients.
* Perform patient call/recall, appointment booking and proactive reminder calls.
* Construct and run SystmOne searches to identify patients for recall.
* Ensure invites are made in a timely and appropriate manner via text, telephone or letter.
* Accurately code within patient medical records.
* Audits, data entry and reconciliation, data reporting and data cleansing.
Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.
West London NHS Trust
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Application Process
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
This advert closes on Sunday 5 Apr 2026.
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