Location: Glasgow
Hybrid Working
Kura are currently looking for an experienced and motivated individual to join our team as a Compliance Manager.
The Compliance Manager at Kura will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations.
Critical to this role will be driving a culture of Operational Excellence, focussing on insights and continuous improvement with a need to be an “out of the box thinker”.
Role details:
* Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures.
* Support and maintain positive relationships with any relevant regulatory bodies.
* Management & Testing of Business Continuity Plans and lead Gold Team.
* Evaluate the efficiency of controls and improve them continuously.
* Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
* Draft, modify and implement company policies.
* FCA Compliance with all reporting and structural requirements.
* Oversee and Manage business PCI compliance.
* Focus quality initiatives on a proactive upstream insight rather than reactive fixes.
* Drive and promote quality improvements and efficiencies along with risk mitigation based on actionable insights.
* Leading and supporting the Quality Team.
Requirements:Essential
Previous success in delivering comprehensive quality assurance/continuous improvement strategies.
Experience in a contact centre, business improvement role.
Knowledge and understanding of the ISO Standards and audit procedures
Experience of risk management /frameworks.
Proven track record of using insights, root cause analysis (RCA) and analytics.
Ability to establish and maintain effective working relationships with co-workers, managers and clients.
Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level reporting
Must be able to maintain a strong working knowledge of the wider call centre operation.
Excellent working knowledge of data protection legislation, how it impacts the business and data subjects.
Benefits:
* Salary up to £50,000.00 DOE + employee benefits
* Bonus Opportunity
* 30 Days Paid Holiday
* Hybrid Working
* Enhanced Maternity/Paternity Cover
* Comprehensive training to ensure you have the tools to do your job
* Relaxed Dress Code
* Positive working environment
Plus much more!
INDQC1
Next steps:Feel ready to jump in? Click Apply Now
Location: Citypoint,21 Tyndrum Street, Glasgow G4
Job Types: Full-time, Permanent
Pay: Up to £50,000.00 per year
Application question(s):
* Do you have experience conducting internal external audits?
* Do you have experience policy writing?
* Do you have experience in ISO certifications?
Experience:
* Compliance management: 3 years (preferred)
Location:
* Glasgow G4 0JY (preferred)
Work
Location: In person #J-18808-Ljbffr