Overview
Mainmark is an award-winning ground engineering company, providing innovative solutions to restore and improve the strength and stability of ground and structures. We’re trusted globally for our expertise, and we’re looking for a proactive Customer Service Representative to join our team.
This role is all about being the frontline connection between Mainmark and our customers, potential clients, and partners. You’ll play a key part in delivering excellent service and keeping projects running smoothly.
What you’ll be doing
* Acting as the first point of contact for enquiries, bookings, complaints, supplier queries, and directing them to the right teams.
* Managing leads, enquiries, and quotations in Salesforce (CRM).
* Qualifying leads before passing them to the Sales team.
* Handling job bookings and preparing all required documentation.
* Taking payments for site inspections.
* Preparing contracts and obtaining approvals.
* Ensuring site teams have the right paperwork and jobs are completed to client satisfaction.
* Supporting process development projects, such as Customer Service and Loss Adjustor workflows.
* Providing regular reporting to management.
* Assisting the Marketing team when needed.
What we’re looking for
* Experience in a customer-facing role – ideally within construction, engineering, or related sectors (a plus, not essential).
* Excellent attention to detail and organisational skills.
* Strong IT literacy – Salesforce/CRM experience would be beneficial.
* A flexible, can-do approach and motivation to go the extra mile for customers.
Why join Mainmark?
At Mainmark, you’ll be part of a collaborative, innovative team where no two days are the same. We’ll support your development and give you the chance to get involved in impactful projects that make a real difference to communities and infrastructure.
Company Values
* Visionary
* Protective
* Professional
* Inclusive
* Inventive
Mainmark is an equal opportunities employer. We embrace and value diversity and are committed to fostering an inclusive and respectful workplace. We actively encourage applications from all suitable candidates, ensuring that everyone is treated with dignity and respect, regardless of background, identity, or circumstances.
By applying for this position, you are agreeing for Mainmark to hold and process your personal data in accordance with our Data Protection Policy. If at any stage, you wish to withdraw your consent please contact us.
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