General Manager – 9 Months Fixed Term Contract
Location: Norwich
Salary: £38,000 to £40,000
Job Overview
Lead, inspire, and support a team of 14 staff within BaxterStorey’s large contract catering site, ensuring exceptional service, high standards, and business objectives are met.
Responsibilities
* Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
* Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
* Continually look to develop your team through mentoring, training, recognition, and empowerment
* Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
* Achieve business‑critical KPI's including Health and Safety, Sustainability, Financial and Governance
Qualifications
* Previous experience as a General Manager
* Knowledge and recent background within contract catering sector
* Have a contagious passion for food and customer service
* Draw satisfaction from managing, training, and supporting a team
* Financially astute, analytic and able to create and maintain budgets and drive commercial performance
* Excellent delegation and influencing skills
* Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure
* Meticulous organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Adaptable to challenges with a solution‑oriented perspective
* Excellent strategic thinking and critical reasoning skills
* Works according to BaxterStorey core values
Benefits
* 28 days holiday including bank holidays
* Birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships for all experience levels
* Pension and life insurance
* Discounts via Perkbox app
* Wellbeing hub
* Employee assistance programme
* Cycle to work scheme
Inclusive Employer Statement
BaxterStorey is an inclusive employer and welcomes applications from all backgrounds. We celebrate individuality and remain committed to creating an inclusive environment for all employees, encouraging applicants of all ages, abilities, genders, sexual orientations, races, religions, and socio‑economic backgrounds.
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