General Information
Country United Kingdom Date Friday, May 8, 2026 Working time Full-time Ref# 20039420 Job Level Individual Contributor Job Type Experienced Seniority Level Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.
We are currently seeking a Technical Support Specialist based in the UK to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.
Job Responsibilities:
1. Assist customers by troubleshooting software at a highly professional level
2. Analyze and identify symptoms of a problem to provide an end-to-end solution
3. Consult customers with data/web/design workflow and implementation
4. Maintain up-to-date knowledge of software and resources
5. Provide guidance to fellow team members as a subject matter expert
Job Requirements:
6. BA in Computer Science, Management Information Services, or equivalent experience required
7. At least four years of experience in a Technical Support field, troubleshooting software problems
8. Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
9. Experience implementing, deploying and troubleshooting PURL and email campaigns
10. Solid troubleshooting and research skills across multi-platform desktops and servers
11. Proficiency installing and configuring software in Windows Server and MS SQL Server environment
12. Familiarity with Adobe Creative Suite (CC)
13. Great customer service skills and a willingness to learn
14. Highly developed verbal and written communication skills in English
15. Ability to work both in a team environment and independently
16. Discipline to be self-motivated and self-directed when necessary
Desirable Qualities:
17. Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
18. Database creating and executing T-SQL
19. Code development experience and education
20. The ability to speak French is an advantage
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