Job Description
Trade Counter Supervisor
Farnborough
Up to - £31,000
Neos Engineering are partnered with a leading, fast-growing independent plant and tool hire company operating across multiple depots throughout the UK. Due to ongoing expansion and success, they are looking to appoint an experienced and motivated Trade Counter Supervisor to join their high-performing team.
The Role
As a Trade Counter Supervisor, you’ll play a key part in the daily operation of the depot—serving customers at the trade counter, handling inbound enquiries, and managing stock and site presentation. You’ll be expected to manage the yard staff, maintain control of stock levels, and uphold a high standard of health and safety across the depot.
Responsibilities include:
1. Providing outstanding customer service face-to-face and over the phone
2. Managing the presentation and organisation of the depot and hire equipment
3. Overseeing stock management and supplier deliveries
4. Driving upsell and cross-sell opportunities
5. Handling customer quotes, complaints, and objections professionally
6. Conducting Health & Safety walk rounds and ensuring PPE compliance
7. Manag...