Subscription Enablement Manager
£38,000 - £42,000
Moorgate
9am-5.30pm
Hybrid role – 1 day a week at home
Permanent position
A well-established, growing education consultancy firm requires a Subscription Enablement Manager to join their close-knit marketing team. You will own and optimise the subscriber journey, driving engagement, satisfaction, and retention through high-impact enablement initiatives. As the business expands into tiered plans and a partner marketplace, you'll play a key role in connecting subscribers with relevant services and offers to maximise cross-platform value.
The role:
Subscription Strategy & Experience
* Drive the development and optimisation of ELG's subscription strategy to support commercial goals and new monetisation models.
* Define and enhance the end-to-end subscriber journey, leading initiatives to increase onboarding, engagement, renewal, and upsell across tiers.
* Collaborate cross-functionally to deliver value-added features, in-platform campaigns/offers, and personalised engagement through CRM automation.
* Lead subscriber feedback initiatives and maintain relationships with high-value clients to surface insights and improve retention.
Marketplace & Enablement
* Develop and execute programmes to integrate and promote third-party vendors, tailoring offers to subscriber needs.
* Create and manage enablement tools, onboarding resources, and internal knowledge bases to improve activation, feature adoption, and support efficiency.
* Track and report on key subscription KPIs, translating performance into actionable recommendations for leadership
The ideal candidate:
* 3+ years in subscription-led SaaS, B2B/B2C digital services, or similar environments, with a proven ability to drive engagement, adoption, and retention through structured enablement programmes.
* Hands-on experience launching and managing tiered subscription models, differentiated customer journeys, and partner/marketplace integrations.
* Highly proficient with CRM and marketing automation tools — HubSpot preferred (also experienced with Salesforce, Pardot, or Marketo).
* Strongly data-driven, using insights and performance metrics to inform strategy and optimise outcomes.
* Collaborative and influential cross-functionally, skilled at aligning stakeholders across product, marketing, content, and commercial teams.
* Organised, proactive self-starter with excellent communication skills.
* Background in education or mission-driven sectors is a plus.
Benefits:
* 27 days + bank holiday annual leave
* Pension scheme
* Frequent social events with the team
* Cycle to Work scheme
If you are a Subscription Enablement Manager looking to make a real impact in a fast-growing, mission-driven organisation, please apply now