What this role is about
As Business Information/Data Analyst, you will play a key role in enabling data-driven decision-making across Airbox. Reporting to the COO and collaborating closely with leadership, product, and operational teams, you will be responsible for gathering, analysing, and interpreting data from across the business to provide actionable insights. This role is ideal for someone who thrives on turning complex data into clear, meaningful stories that drive strategic and operational improvements in a fast-moving SaaS environment.
What you’ll do
Data Insight & Analysis
* Collect, clean, and analyse data from multiple sources (CRM, financial systems, product usage, support tickets, etc.).
* Develop insightful dashboards and reports that track business performance against key metrics.
* Translate complex datasets into clear visualisations and concise narratives for stakeholders.
* Identify trends, anomalies, and opportunities for operational and commercial improvements.
Business Performance Monitoring
* Track and analyse core SaaS metrics (MRR/ARR, churn, net retention, CAC, LTV, product adoption, etc.).
* Partner with finance, product, sales, and operations to ensure performance metrics are accurate, timely, and actionable.
* Support business planning, forecasting, and scenario modelling with reliable data inputs.
Customer & Product Intelligence
* Analyse customer behaviour, product usage, and feedback to identify opportunities for retention, upsell, and engagement.
* Provide data-driven insights to shape product roadmaps, pricing models, and go-to-market strategies.
* Collaborate with Customer Success to monitor and improve customer experience using data.
Process & System Optimisation
* Work with technical teams to improve data quality and integrity across systems.
* Recommend and help implement data automation to reduce manual reporting.
* Establish and maintain robust documentation of data sources, definitions, and processes.
Compliance, Governance & Security
* Ensure compliance with data governance and privacy requirements.
* Maintain secure handling and storage of sensitive data.
* Promote data literacy and best practices across the organisation.
What we’re looking for in our ideal candidate
* Proven experience as a Data Analyst, Business Intelligence Analyst, or similar role, ideally within a SaaS or technology business.
* Strong SQL skills and experience with BI tools (e.g., Power BI, Tableau, Looker, or similar).
* Comfortable working with large, complex datasets from multiple systems.
* Solid understanding of SaaS metrics and business models.
* Exceptional analytical skills with a detail-oriented and methodical approach.
* Ability to clearly communicate insights to both technical and non-technical audiences.
* Experience in data visualisation, storytelling, and dashboard creation.
* Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
* UK work eligibility and ability to pass NPPV3 clearance (last 3 years living in the UK).
What we offer
* The chance to work with a passionate team striving toward a meaningful goal.
* A dynamic, flexible, and fun scale-up work environment with highly talented colleagues.
* 26 days holiday per year, plus public holidays.
* Private medical cover with Bupa, plus a Wellbeing Allowance each year.
* Pension scheme with up to 6% matching contribution.
* Up to 20 Nomad Working Days per annum.
* Personal Development budget.
* Electric Car Scheme.
* Flexible & hybrid working: choose when and where you work best, with two mandatory Townhall days each year.
Flexible & Hybrid Working
We will give you freedom to work in a way that is best for you, extending to being in the office or not. Work better from home? No worries. Prefer the office? We have 2 mandatory Townhall days each year where the whole business gets together. When you visit the office you’ll find spaces designed for collaboration. You can shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. All we ask is that you produce great work.
Connect with us: Interested in the role, or Airbox in general, but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to connect with us here; we’d be excited to see if your unique skill set and experience could be a match for future roles.
A note for Recruitment Agencies: Agencies, we appreciate you… but unsolicited CVs will not be reviewed. We will only accept CV submissions for roles briefed to you by us. Please don’t pull the attention of our Support team from our customers.
If you would be interested in working with us – please send a message to hr@airboxsystems.com, should we have anything we need additional support on we will reach out to you
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