Overview
Logistics Customer Service Advisor
Bilston
8:30am-5:00pm (1 hour lunch break)
Temp-perm
£28,000 per annum
We are currently seeking an organized, confident Customer Service individual to join our client, a well-established business within the Bilston area. As a Logistics Customer Service Advisor, you will be faced with a range of activities to support the European Operations team.
Responsibilities
* Process and issue customer invoices promptly and accurately.
* Ensure correct charges are applied to each job file.
* Liaise with accounts team for any invoice queries or corrections.
* Request Proof of Delivery (POD) documentation from partners and carriers.
* Upload PODs to customer portals and internal systems in a timely manner.
* Handle road freight bookings for Ireland and European destinations.
* Book directly with our European groupage partners.
* Coordinate collections and deliveries, ensuring efficient and timely transport.
* Obtain rates for smaller shipments from carriers and agents.
* Provide customers with competitive and accurate quotations.
* Maintain up-to-date rate sheets and negotiate when necessary.
* Act as the main point of contact for customers regarding shipment status, issues, or queries.
* Provide regular updates via email and phone.
* Always ensure a professional and customer-friendly approach.
* Assist the European Operations Manager with day-to-day admin tasks.
* Maintain accurate and up-to-date records of all bookings and communications.
* Support internal systems and reporting processes as needed.
Person specification
* Logistics knowledge (desirable).
* Attention to detail.
* Confident with liaising via phone and handling customer queries.
* Experience using a range of computer systems.
What happens after you apply for this role?
Applications will be reviewed within 3 working days; however, as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV, your application may be unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask questions about the role.
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