Hybrid (approx. 1–2 days on-site per week) Permanent Up to £37,000 £2,000 performance bonus About the Opportunity We're working with a well-established UK organisation operating across a large national network and currently going through an exciting period of growth. They’re looking to bring in a dedicated Application Support Lead Engineer, the first permanent hire in this space, to take true ownership of their internal applications and shape how support is delivered moving forward. This is a non Dev role, and it’s perfect for someone who genuinely enjoys problem-solving, stability, and making processes better. What You’ll Be Doing ✅ Owning and coordinating day-to-day application support ✅ Becoming the go-to expert for core business applications (high level, not coding) ✅ Driving root-cause analysis to eliminate recurring issues ✅ Raising and presenting improvement initiatives for approval ✅ Supporting and coordinating the Change Advisory Board (CAB) ✅ Working closely with projects to minimise disruption and keep things running smoothly This isn’t a reactive “reset passwords all day” position, it’s a role with real visibility, accountability and impact. What We’re Looking For Must-have: ✔ Background in application support ✔ Someone who enjoys root-cause analysis and problem ownership ✔ Confident communicating across teams and taking the lead Nice-to-have: ➕ ITIL exposure or certification ➕ Experience with Azure DevOps (or similar) Why This Role Stands Out You’ll be the key permanent point of ownership Opportunity to influence how support is structured and improved Not just answering tickets, involved in projects, change and prevention Ideal for someone ready to step up and make a meaningful difference