£26,500 basic salary potential quarterly bonus based on performance supportive culture genuine career growth great perks! Were one of the UKs leading Life Insurance Brokers, and were on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. Weve featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves! But dont just take our word for it, go ahead, check us out! Provisional Start: ASAP Based in : Milton Keynes Working Pattern: Monday to Friday, 9am 6pm What youll be doing: Reach out to families whose Life Insurance policies are at risk of lapsing, understand their situation, and help them stay protected. Work closely with insurers to identify the reason for the lapse and find the best solution for each customer. Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals. Use our dialler system to contact clients, keep accurate records, and ensure every conversation adds value. Communicate clearly, empathetically, and professionally. Build rapport and trust with customers and colleagues alike. Share ideas and feedback to improve processes, profitability, and the overall customer experience. Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annually. Run and interpret performance reports. Every policy you save is a family protected. Were looking for: Excellent communication skills. Youre able to turn difficult conversations into positive outcomes. Experience in an office-based customer service environment is essential Resilience and empathy. This is a fast-paced, people-first role where every call matters. The ability to work both independently and collaboratively within a supportive team. Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus! Whats in it for you? £26,500 basic salary Quarterly performance-based bonus Industry-leading training & ongoing development Life, Critical Illness & Income Protection cover Buy/Sell up to 5 days of holiday Your birthday off Recognition and rewards for delivering great outcomes And much more! Whats the application process like? Click apply and upload your CV (yes, we genuinely read them!). If youre a match, Sophie will be in touch for a short telephone interview. From there, youll be invited to an in-person interview at our Milton Keynes office. You may then have a final Teams conversation before (fingers crossed) we offer you the role! We keep you updated at every stage. No ghosting here! Ready to protect families and build a meaningful, rewarding career? Apply now and become part of a team thats changing lives every day.