Relationship Banker - Prince William Market - South VA *** Bilingual Spanish Required ***, Dumfries
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting clients to solutions that meet their financial goals.
Responsibilities:
* Executes the bank's risk culture and strives for operational excellence
* Builds relationships with clients to meet financial needs
* Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
* Grows business knowledge and network by partnering with experts in small business, lending, and investments
* Manages financial center traffic, appointments, and outbound calls effectively
* Drives the client experience
* Manages cash responsibilities
Required Qualifications:
* Enthusiastic, highly motivated self-starter with a strong work ethic and results-oriented mindset, acting in the best interest of the client
* Effective collaborator, building and nurturing strong relationships
* Passionate, committed, and driven to improve clients’ financial lives
* Confident in identifying solutions for clients based on their needs
* Effective and confident communicator, comfortable engaging with all clients
* Ability to learn and adapt to new information and technology platforms
* Capable of educating clients on conducting simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking)
* Strong critical thinking and problem-solving skills to meet clients’ needs
* Adheres to established processes and guidelines, complying with laws and regulations
* Efficient in managing time and capacity
* Results-focused, acting in the best interest of clients
* Flexible to work weekends and extended hours as needed
* *** Bilingual Spanish Required ***
Desired Qualifications:
* Experience in financial services and knowledge of industry products and solutions
* At least one year of successful sales experience in a salary plus incentive environment with individual sales goals
* Six months of cash handling experience
* Bachelor’s degree or relevant associate degree (e.g., business management, business administration, finance)
Skills:
* Adaptability
* Business Acumen
* Customer and Client Focus
* Oral Communications
* Problem Solving
* Account Management
* Client Experience Branding
* Client Management
* Client Solutions Advisory
* Relationship Building
* Business Development
* Pipeline Management
* Prospecting
* Referral Identification
* Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
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