Job Description
Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.
Job Title: IT Field Engineer
Location: Horsham (Must be a driver with your own transport)
Salary: £30,000 - £40,000 DOE
Hours: Monday - Friday, 09:00 - 17:30
About the Role:
As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands-on with supporting everything from clients' office relocations to handling multi-site infrastructure needs.
Day to Day Responsibilities:
* Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups.
* Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
* Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
* Travel to client sites across the South-East and London to carry out project and support tasks as needed.
* Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
* Keep workbenches and storage areas well-organised, ensuring all necessary tools, labels, and resources are readily available.
* Perform proactive system maintenance, identifying and recommending improvements where necessary.
* Monitor and manage backup systems to ensure reliability and security.
* Provide remote support through the company's Remote Monitoring and Management (RMM) system.
What We’re Looking For:
The IT Field (Project focused) Engineer should be self-motivated with strong workload management skills; being out on site, attending client premises (car pool provided). Our client is looking for someone who has worked a similar role out on the road.
* Highly organised with excellent attention to detail.
* Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
* Discreet and trustworthy, understanding the importance of confidentiality.
* Goal-oriented with a strong work ethic and commercial awareness.
* Quick thinker with a proactive and resourceful approach.
* Technically proficient with solid computer literacy.
* Strong project management, analytical, and problem-solving skills.
* Excellent listening, judgment, and decision-making abilities.
Additional Information:
Please send your CV in Word format only. Only apply if you are eligible to work in the UK without sponsorship.
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Due to high response volume, only shortlisted candidates will be contacted within 7 days. Your details will be kept on file for future opportunities. YourRecruit (IT) Ltd is an equal opportunity employer and complies with UK legislation.
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