Overview
Senior Technical Service Engineer (Desktop) – Whiteley, Hampshire
We’re ready for you to unleash your potential! As a Senior Technical Service Engineer, you will provide day-to-day desktop support (software and hardware) and assist remote and local users across the UK & EMEAI. You will ensure timely and efficient problem resolution while maintaining high customer service standards. Demonstration of Leidos values, Integrity, Inclusion, Innovation, Agility, Collaboration, and Commitment, is essential.
Responsibilities
* Act as technical escalation point, managing tickets to resolution or escalation to 3rd line, ensuring accurate tracking and updates
* Support Major Incidents (MI)
* Perform laptop imaging, profiling, and daily maintenance
* Manage user accounts as part of the starter/leaver process and conduct IT inductions for new starters
* Liaise with Asset Management for asset registration and stock control
* Collaborate with internal and external teams on problem management and adherence to SLOs
* Ensure quality assurance and support Client Services-related projects
* Undertake ad-hoc assignments, such as reporting and site visits
Requirements
* Extensive experience as a Desktop Support Engineer
* Potential to deputise for the Client Services Team Leader
* Working with SCCM Lead overseeing software deployment and patch management, ensuring service continuity
* Manage corporate IT stock and spares and process WEEE waste management
* Create or update documentation within the knowledge base
* Adhere to Health & Safety standards and raise issues to the Client Services Team Leader
* Assist with the Continuous Improvement Programme (CIP) for Client Services
* Attend meetings as required and ensure mandatory training requirements are met
* Develop relationships with key stakeholders
Soft Skills
* Strong customer focus
* Analytical approach with attention to detail and process governance
* Excellent verbal and written communication skills
* Confident, self-motivated, and positive attitude
* Ability to prioritise individual objectives
* Understanding of ITIL principles
Technical Skills
* Proficient with Windows Operating Systems
* Understanding of networking
* Experience with Remote Desktop and Microsoft services (M365)
* Previous experience in a technical support role, ideally second line/customer-facing
Desirable
* ITIL Foundation Certification
* SC Clearance
Clearance
BPSS Pre-Screening to start, SC for role
What We Do For You
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privilege holidays)
* Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
* Flexi-Time Working
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services. Our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different
Purpose: You can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: Having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Come break things (in a good way). Then build them smarter.
We\'re the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Pay Range
£32,200.00 - £44,532.50
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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