About The Role Your Mission We are looking for a motivated hospitality enthusiast to join our Operations Team in Brighton. Reporting to our Hotel Operations Manager, you will work behind the scenes to ensure that guests experience the best service possible. You will be responsible for the day-to-day management of our property. Your Objectives In this role, you will: Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
Collaborate with our Guest Experience team to track and address any complaints from guests
Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
Have an overview of all things happening at the property and trouble-shoot any issues arising while keeping a cool head
Have a unique opportunity to assist us with the pre & post opening of any new hospitality units as the need arises
ABOUT YOU We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have: English fluency (C1+ required) Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations related background)
Structured approach and high ownership
Eye for detail and and ability to take responsibility
Engaging personality and team spirit
Hands-on mentality
Ability to multitask and keep an overview in a fast paced work environment
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