About Us:
Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability.
Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way.
Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability.
Role Overview
As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre.
This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities.
Key Responsibilities
Leadership & People Management
* Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth.
* Delegate effectively, monitor performance, and address any issues promptly and constructively.
* Conduct regular team meetings, appraisals, and individual check-ins.
Operational Excellence
* Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment.
* Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency.
* Ensure all safeguarding, Ofsted, and company compliance requirements are always met.
Strategic Growth & Performance
* Analyse KPIs, attendance, and academic progress to identify improvement opportunities.
* Develop and execute a clear plan to achieve short- and long-term performance goals.
* Increase student enrolment and retention by managing marketing, lead management and enquiry follow-up.
Customer Experience & Stakeholder Engagement
* Build strong relationships with parents, students, and local partners.
* Handle escalated queries, feedback, and complaints professionally and efficiently.
Finance & Administration
* Manage budgets, petty cash, and expenditure tracking.
* Maintain accurate records for students, staff, incidents, and compliance.
* Prepare performance and feedback reports for senior management.
* Manage and monitor credit control
* Conduct monthly payroll for all staff
Essential Skills & Experience
* Proven leadership and team management experience in education, training, or a customer-facing role.
* Strong organisational skills with the ability to manage multiple priorities.
* Excellent communication and interpersonal skills.
* Comfortable using performance data to make decisions and drive improvements.
* Competence with Microsoft Office, CRM systems.
* Commitment to safeguarding and child protection best practices.
Desirable Skills
* Experience in tuition, education, or training environments.
* Knowledge of Ofsted compliance, awarding body processes, or exam centre management.
* Budget management and KPI tracking experience.
* Background in management, sales, marketing, or community engagement.
Why Join Us?
* Lead a centre where your impact directly shapes student success and community reputation.
* Competitive salary with scope for growth.
* Ongoing professional development and leadership training.
Supportive team culture in a purpose-driven organisation.