Job Overview
We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic team at The Royal Dunkeld Hotel. As a vital part of our establishment, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service. Your role will involve managing customer interactions, maintaining a pleasant atmosphere, and supporting the overall operations of the front of house.
Responsibilities
* Greet and welcome guests with a friendly and professional demeanour.
* Manage reservations and seating arrangements efficiently.
* Provide menus and explain daily specials to customers.
* Take orders accurately and relay them to the kitchen staff.
* Serve food and beverages promptly while ensuring high standards of presentation.
* Address customer inquiries and resolve any issues with a positive attitude.
* Maintain cleanliness and organisation of the front of house area.
* Collaborate with kitchen and bar staff to ensure smooth service flow.
* Uphold health and safety regulations at all times.
Experience
* Previous experience in a customer service or hospitality role is preferred but not essential.
* Strong communication skills with an ability to engage effectively with guests.
* A team player who can work collaboratively in a fast-paced environment.
* Attention to detail and a commitment to delivering excellent service.
* Flexibility to work various shifts, including evenings and weekends as required. Join us in creating memorable experiences for our guests while being part of a supportive team that values your contributions
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Expected hours: 10 – 40 per week
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person