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Customer Service Lead Controller, Warrington
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Client:
Culina Group
Location:
Warrington, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
8fa9b24613b2
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Job Description
We would like to present you with an opportunity for a Customer Service Lead Controller to join our team in Warrington on a full-time permanent basis!
The role will require you to support the Customer Services Manager, developing and supervising a team to ensure an outstanding service offering in a fast-paced working environment and providing a professional and dedicated facility for all customer/client needs.
Working hours: Any 5 in 7 days
Salary: £28,754 per annum
Key Duties of a Customer Service Lead Controller:
* Support the Customer Service management team by providing seamless shift, holiday, and short-notice cover as required, including short-term secondments – requiring flexibility in working hours and days.
* Assist in training and developing new and existing staff on all Customer Service procedures relevant to the CS department.
* Maintain excellent knowledge of all current Customer Service processes and procedures, along with a good overall understanding of core business operational functions.
* Work across different departments and ESL sites, requiring flexibility and providing opportunities to learn and develop new skills.
* Regularly review all procedures and instructions, in conjunction with Customer Service management, to ensure they are current and reflect best practices, performing checks to monitor compliance, accuracy, and efficiency.
* Investigate new methods and ways of working to improve accuracy and cost efficiency within the team and the business overall; utilize company systems effectively within the CS team.
* Participate in Systems Quality reviews by proactively updating Company Operating Policies and Instructions to reflect current practices.
Qualifications:
* GCSE grade ‘C’ or above in Maths and English
* Equivalent of 5 GCSEs grade ‘C’ or above
* Good numeracy and literacy skills with a “can-do” attitude
* High flexibility, commitment, and motivation
* Ability to operate independently within guidelines
* Team-oriented mindset
Additional Information:
As part of our effort to make Stobart (Part of the Culina Group) a great place to work, we are committed to diversity and employee development. Our learning and development programs are accessible to all employees, offering opportunities to grow within logistics and foster a positive team culture.
Our people are our strength, and we offer benefits including:
* Annual Leave: Competitive holiday entitlement
* Pension scheme: Contributions of 5% from employees and 3% from employers
* Life Assurance: Twice your annual salary
* Wellness: Confidential support via our Employee Assistance Programme, available 24/7
* Eye Care Vouchers: Discounts on eye tests and glasses
* Reward & Recognition: Employee of the Month/Year, special awards, and long service recognition
* Everyday discounts: Over 50 retailer discounts through our benefits platform
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