Job Description Role Details: Investigating and Responding to Customer and CMC Irresponsible lending complaints relating Credit Card and Current Account products for a leading retail bank. The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience in affordability complaints, which is a growing market challenge at present. About you: 6 months Financial Services complaint handling experience, ideally in retail banking. Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential. There is not an inbound line, but will be required to call customers outbound with updates/queries. Professionalism and committed to working onsite.