Main area Administration Contract Permanent Hours Full time - 37.5 hours per week (Hybrid) Job ref 4265-8045830
Site HUC Town Welwyn Garden City Salary £29,780 per annum Salary period Yearly Closing 05/06/2026 23:59
Job overview
We are looking for a sharp, commercially aware Workforce Planner to help shape and optimise rotas across our unscheduled care services. This is a high-impact role focused on workforce planning, rota design, and data-led decision making to ensure that our core rotas have the right people in the right place at the right time, so that we can provide our patients with the best possible service.
You will use Excel, planning tools, and workforce insight to build effective rota patterns, model demand, review changes, and support managers with clear recommendations. Working closely with operational, clinical, and recruitment teams, you will help create and maintain rotas that are efficient, transparent, and aligned to service need, while also managing the day-to-day administration of the rota, including processing starters, leavers, contractual changes, and other workforce updates.
This is an ideal opportunity for someone who enjoys solving staffing challenges, spotting patterns in data, and designing rotas that balance patient demand, workforce availability, and operational performance.
Main duties of the job
* Design and maintain rota patterns that are aligned to demand, skills mix, and service requirements.
* Use Excel and workforce data to provide clear visibility of gaps, trends, and opportunities for improvement.
* Support managers with practical, insight-led recommendations on rota changes and workforce deployment.
While the role includes some system maintenance and coordination activity, the core focus is on planning smarter rotas, improving visibility, and supporting effective workforce decisions.
Working for our organisation
At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:
* Exclusive Discounts: Unlock savings on shopping, travel, and more, through Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we’ve got your wallet covered!
* NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.
* Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.
* Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.
* Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.
* Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.
* Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification document for more details.
Candidates must have a valid right to work in the UK. We are unable to offer visa sponsorships.
Person specification
Knowledge and Experience
* Knowledge of the NHS and other key agencies providing care
* Evidence of working with rotamaster and understanding the key functionality of the service including running reports
* Ability to work unsupervised
* Ability to cope in a stressful or emergency situation
* Evidence of collaborative working within teams
* Decision making and problem-solving skills
* 2 years experience of resource or workforce planning
Education
* Good Education GCSE level (or equivalent) and standard with high level of numeracy and literacy skills
* ECDL IT Qualification
Communication and Skills
* High level of interpersonal awareness and ability to work effectively with diverse individuals
* Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
* Accurate and efficient keyboard/data entry skills
* Excellent and professional telephone manner, with clear and confident communication
Skillls and Abilities
* Excellent interpersonal and communication skills both verbal and written
* High degree of computer literacy
* Ability to make best use of resources available with regards to rota and staffing requirements
* Ability to prioritise workload.
Personal Attributes and Abilities
* Ability to understand the limits of his or her competencies and the wisdom to seek advice when these are reached
You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.
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