Company Overview
RS Worldwide Ltd is a leading staffing and facilities management provider in the hospitality services industry in the UK, dedicated to delivering bespoke outsource solutions for hotel departments. Our commitment to impeccable customer care and teamwork drives our success.
Role
Receptionist – Boutique Hotel
Employer: RS Worldwide Ltd
Location: London Victoria, London
Pay: £12.21–£12.50 per hour
Employment Type: Full-time flexible contract
Shift Pattern: Between 7:00 AM and 11:00 PM (including weekends)
About the Role
We're hiring a confident, multilingual (English + any European Language) Receptionist to work at our client property, a boutique hotel in London, Victoria.
This is a front-facing role where your professionalism, warmth, and attention to detail will set the tone for every guest's stay. You'll be part of a close-knit team, delivering high standards in a stylish, intimate setting.
Key Responsibilities
Guest Relations:
* Greet guests with genuine warmth and professionalism
* Handle check-ins and check-outs smoothly and efficiently
* Offer local recommendations and assist with concierge-style requests
* Resolve guest issues calmly and proactively, escalating when needed
Front Desk Operations:
* Manage bookings via phone, email, and online platforms
* Process payments and issue invoices accurately
* Maintain daily shift reports and handovers
* Monitor arrivals/departures and coordinate with housekeeping
Hotel Presentation & Team Collaboration:
* Ensure the reception area is clean, organised, and welcoming
* Report maintenance issues promptly and follow up on resolutions
* Liaise with housekeeping and management to ensure room readiness
* Uphold health & safety and GDPR protocols
Requirements
* Fluency in at least one European language (e.g. French, Spanish, Italian, German) is essential
* Previous experience in hospitality or customer-facing receptionist roles is essential
* Strong communication and problem-solving skills
* Confident using booking systems and handling payments
* Flexible availability, including weekends and evening shifts
* Immaculate personal presentation and a calm, professional manner
Why Join Us?
* Work in a well designed boutique hotel with a loyal guest base
* Be part of RS Worldwide's trusted hospitality staffing network
* Competitive hourly pay and consistent scheduling
* Opportunities for growth and cross-training in other hotel departments
If you are passionate about delivering exceptional service and want to be part of a dedicated team, we invite you to apply today Join us at RS Worldwide Ltd where your contributions will make a difference.
Apply here or send your CV to with the subject line "Receptionist – London Victoria". Shortlisted candidates will be contacted for interview.
Job Types: Full-time, Part-time, Temporary, Zero hours contract
Pay: £12.21-£12.50 per hour
Language:
* English (preferred)
Work Location: In person