Application Support Manager
Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team.
This is a key leadership role within the business, overseeing the delivery of high-quality application support across a range of business-critical systems. The successful candidate will lead a small team, working closely with internal stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs.
Key Responsibilities:
* Manage and lead the Application Support team, ensuring the effective handling of support requests across the organisation.
* Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent service.
* Provide technical guidance and mentoring to team members, supporting their development and ensuring high performance.
* Act as the escalation point for complex incidents, liaising with internal technical teams and external vendors to ensure timely resolution.
* Oversee routine maintenance, monitoring, and support activities for key business applications.
* Work collaboratively with project teams and business users to support software changes, testing, and implementation.
* Ensure support documentation, procedures, and reporting are maintained and up to date.
* Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience.
Skills & Experience Required:
* Proven experience in an application support leadership or management role.
* Strong knowledge of application support methodologies and IT service delivery processes.
* Hands-on experience with SQL (Microsoft or Oracle) and supporting enterprise applications.
* Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent.
* Excellent problem-solving skills and the ability to manage competing priorities effectively.
* Strong communication and stakeholder management skills, with a focus on service and delivery.
* Previous experience working with life or pension products is highly desirable.
* Knowledge of Sonata Financial Systems would be beneficial but is not essential.
Ways of working:
* Hybrid 2 days per week onsite in Glasgow
If this sounds like you we would like to hear from you