Customer Service Advisor - Sales
Apply: Remote type: Site-based only locations: Shrewsbury | Time type: Full time | Posted on: Posted 8 Days Ago | End Date: August 29, 2025 (13 days left to apply) | Job requisition id: JR30481
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
What You’ll Be Doing
1. Acknowledge every customer, ascertain their needs, and wow them with quick and efficient service.
2. Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
3. Maintain excellent standards across the counter, shop floor, and yard.
4. Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking, and loading vehicles.
5. Adhere to all company practices and policies, especially in relation to health and safety, compliance, and business controls.
6. Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire.
7. Understand our approach to pricing and be able to communicate credible prices.
8. Support business initiatives to increase sales, margin, and service as required.
9. Continually develop your knowledge of core and specialist product lines to meet customer needs.
What We’re Looking For
- High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm: You radiate positivity and possess an unyielding passion for the merchant world.
- Decency: You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit: You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride: You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
- Quality: We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment: Join a culture that prioritizes your growth, with the resources and support you need to excel.
- Professional Development: We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits: Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work-Life Balance: We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
About Us
STARK Group is the leading business-to-business merchant and distributor of heavy building materials for the construction industry in Europe, serving professional builders from its +1,150 branches.
Our more than 20,000 employees across Germany, the UK, Denmark, Sweden, Finland, Austria, and Norway empower the construction industry with insights, product knowledge, and sound advice.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. We believe in the positive influence of diversity, equity, and inclusion on our work environment, performance, and relationships with customers and suppliers. We encourage applications from individuals of all backgrounds and perspectives, as we strongly believe that a diverse workforce strengthens our team.
STARK Group is committed to reaching net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030-validated science-based targets to keep global warming below 1.5°C.
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