Job responsibilities To ensure all communication is timely, accurate, honest and effective and is managed with discretion. To report clearly and concisely, written, verbal and computer-entered relevant information regarding the care and well-being of patients, including participation in handovers of patients care. Liaises with the ward manager, senior nurse and colleagues regarding any issues/areas of concern. To establish and maintain effective communications with all members of the public, including challenging behaviour, learning disability or persons with additional needs and bereavement. Establish and maintain effective communication and collaborative working with the multi-disciplinary team including but not limited to the clinical site team, integrated discharge team and acute floor pharmacists. To provide patients and carers with relevant written and verbal care advice. Provides accurate and contemporaneous documentation of patient care in accordance with and national policies. Makes and receives telephone calls with due courtesy, effectively imparting and recording information taking into account confidentiality, Caldicott and Data Protection. Handles complaints and plaudits in a professional manner and in accordance with Trust policy.