Overview
As a Care Navigator, you'll be the first point of contact for patients, carers, and healthcare professionals, providing compassionate, efficient, and professional support over the phone. Handle incoming calls for GP practices, ensuring patients are directed to the most appropriate clinician or service. Escalate emergency calls promptly to ambulance services. Support the wider primary care team with follow-ups and coordination. Accurately record patient information using the EMIS Web system. Liaise with external services and follow clinical instructions. Maintain confidentiality and uphold a patient-first approach. Navigate local referral pathways to ensure holistic care.
Responsibilities
* Handle incoming calls for GP practices, directing patients to the appropriate clinician or service.
* Escalate emergency calls promptly to ambulance services.
* Support the wider primary care team with follow-ups and coordination.
* Accurately record patient information using the EMIS Web system.
* Liaise with external services and follow clinical instructions.
* Maintain confidentiality and uphold a patient-first approach.
* Navigate local referral pathways to ensure holistic care.
Qualifications
* Strong verbal and written communication skills.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office and EMIS Web (essential).
* Experience in a primary care setting and call handling.
* Empathy, patience, and professionalism in every interaction.
Why Join Connaught Resourcing?
* Flexible shifts - choose when and how often you work.
* Weekly pay with competitive rates.
* Simple registration and onboarding process.
* 24/7 consultant support — we're here whenever you need us.
* Refer a friend bonus - earn £250 for successful referrals.
* Opportunities to work across multiple practices for variety and experience.
* Pathways to permanent roles for those seeking long-term career growth.
Interested?
Send your CV to Laura at Connaught Resourcing to find out more and take the next step in your healthcare career.
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
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