Location: Surrey
Hours: Full-time, 37.5 hours/w (Monday–Friday) | 5 days/w in-office
Salary: £25,000 – £28,000
Setup: Full On-site
A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.
Role Overview
The order processor plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders.
Key Responsibilities
* Raise purchase orders based on stock levels and customer requirements
* Liaise with suppliers, third-party warehouses, and hauliers
* Monitor and maintain appropriate stock levels in line with policy
* Resolve issues such as pricing errors, damaged goods, or late deliveries
* Maintain accurate purchasing records within the ERP system
* Communicate clearly with internal and external stakeholders
* Contribute to process improvements and operational efficiency
* Support cross-functional teams when needed
Requirements
* Excellent verbal and written communication skills
* Strong problem-solving skills with a proactive mindset
* High level of accuracy and attention to detail
* Comfortable working with numbers (pricing, quantities, percentages)
* Proficient in Microsoft Office, particularly Word and Excel
* Willingness to learn internal systems (e.g., ERP, CRM tools)
* Previous experience in customer service, order processing, sales or administration
Benefits
* 25-days holiday + bank holidays
* 4 days in-office, 1 day at home
* Pension Scheme
* Cycle to Work Scheme