Holiday Inn | ibis Budget | TRIBE
We’re excited to be recruiting a Cluster Reservations Agent to support three vibrant hotels at Manchester Airport: Holiday Inn, ibis Budget and TRIBE. This is a fantastic opportunity to join a growing cluster team at the heart of a fast-paced, high-volume environment, where no two days are the same and great service truly matters.
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Who We Are
Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family — the world’s leading third-party hotel management company. We work with some of the most recognised brands in hospitality, including Hilton, IHG, Accor and Marriott, creating memorable guest experiences across exciting destinations.
What sets us apart is our people-first culture. We believe that when our people feel supported, developed and valued, great things happen for our guests and our hotels.
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What’s In It for You
Joining Aimbridge means becoming part of a business that genuinely invests in its people. You’ll benefit from:
* Industry-leading training and development opportunities
* Hotel discounts across our portfolio, including staff rates and up to 50% off food, beverage and spa
* 24/7 access to our Employee Assistance Programme
* A supportive, inclusive environment where you’ll always have A Place to Grow
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The Role
As a Cluster Reservations Agent, you’ll play a key role in shaping the guest journey from the very first interaction. You’ll handle a wide range of enquiries across all three hotels, ensuring every opportunity is managed proactively and converted into confirmed bookings using our sales conversation techniques.
You’ll stay up to date with each hotel’s selling strategy, promotions and letting policies, input all reservations accurately into the Opera system, and ensure records are maintained to a high standard. You’ll also manage no-shows and cancellation charges daily, while confidently following referral procedures when enquiries need to be declined.
Above all, you’ll act as a knowledgeable, friendly and professional point of contact — delivering a seamless and positive experience for every guest.
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What We’re Looking For
To succeed in this role, you’ll have a genuine passion for hospitality and delivering excellent guest service. You’ll be confident communicating over the phone, organised, and comfortable working in a fast-moving environment.
Ideally, you’ll bring at least two years’ experience in a guest-facing or telephone-based role. Experience using Opera V5 and/or Opera Cloud would be a strong advantage, but a positive attitude and willingness to learn are just as important.
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Why Aimbridge?
At Aimbridge, people are at the heart of everything we do. As a global hospitality leader, we’re committed to building diverse, inclusive teams and creating meaningful career pathways for our people.
If you’re looking for a role where you can make an impact, develop your skills and be part of a supportive team shaping the future of hospitality, we’d love to hear from you.
Click apply today and start your journey with Aimbridge Hospitality EMEA.