Job Description
Retentions Advisor Newcastle, NE12 8BU
Salary: £24,000£26,000 basic + uncapped commission (up to £50,000 OTE!)Hours: 37.5 per week | MondayFriday, 9:00am5:30pmHolidays: 29 days (including bank holidays) | rises to 31 after 1 year
Why this role?
Join Verisure, Europes leading security provider protecting over 5.1 million families and businesses. Were looking for motivated Retentions Advisors to keep our customers safe, happy, and loyal.
If you love talking to people, solving problems, and turning challenges into wins, this is your chance to earn well, grow fast, and be part of a top performing team.
What youll do:
* Make outbound calls to retain existing customers
* Handle escalated complaints with confidence and empathy
* Build strong customer relationships that last
* Keep accurate records and liaise with other departments
* Deliver exceptional service every single day
What were looking for:
1. Call centre, outbound sales, or objections-handling experience is a plus
2. Confident with tricky conversations and high-level complaints
3. Strong computer and MS Office skills
4. Excellent communicator with problem-solving mindset
5. Team player whos ready to learn and...