We are recruiting for an Executive Assistant to join our brand-new Maison store at 166 New Bond Street. This role supports the Maison and Retail Director.
Introducing our London Maison
Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it's a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.
In the words of Pierre-Alexis Dumas, Artistic Director – Creation & image, when describing what makes a Maison
"A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it's a whole World, within which you can discover the culture of Hermès, beyond its products. It is much more than a store."
We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.
Role Mission
Reporting to the Maison Director for our 166 Maison, New Bond Street, the Executive Assistant will provide support on administrative matters to ensure the smooth running of the Maison. They will work closely with the Directors & Store Managers of the Maison, as well as the EA and Office Manager based at head office, in order to contribute to the efficiency and fluidity of the business, coordinating interactions both internally and externally.
Key Responsibilities
Assist the Maison & Retail Director
* Manage the diary and coordinate/ reschedule appointments
* Responsible for tasks delegated by the Maison Director
* Able to be discreet as the role will work with sensitive information
* Able to forward plan and work proactively
* Prepare meetings (files, room reservations, meals, materials)
* Book Director travel and expenses
* Support with preparing presentations
* Entering expense commitment requests, receiving them and, if necessary, checking and pre-validating invoices
* Organising trips with clients/friends of the House
* On occasion, participate in meetings and ensure relay of communication
Ad hoc support to the Maison Management
* Coordinate appointments
* Prepare meetings (files, room reservations, meals, materials)
* Coordinate travel
* Entering expense commitment requests, receiving them and, if necessary, checking and pre-validating invoices
* On occasion provide support to the other Directors within the Maison
Events & team life
* Ad hoc or recurring organisation of events for Directors – seminars, key visits, celebrations
* Coordinating buying trips to Paris with Retail & Retail Merchandising teams
* Develop and implement strategy for internal gatherings/togetherness moments
* Internal Maison communications
* Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
About you
* Previous experience in an Executive/Personal Assistant position in a fast paced, demanding environment
* Can demonstrate high level of trust and discretion
* Proven experience managing and coordinating busy diaries
* Experience preparing resources for meetings and having high attention to detail
* Previous experience with booking and coordinating travel and creating itineraries
* Strong organisational skills, responsiveness, ability to anticipate with a high attention to detail
* Rigour in the follow-up of tasks to completion, ability to manage priorities
* Excellent interpersonal skills: confidentiality, discretion, diplomacy, courtesy, empathy and client centric approach to everything
* Ability to react to unforeseen circumstances and problems with flexibility, agility and a positive mindset
* Can work with a sense of autonomy
* Ability to interact with a variety of internal and external stakeholders, flexing your approach as needed
* Good knowledge of Microsoft Office (Excel, PowerPoint and Word)
TEAM – Structured, positive attitude and mindset. We value team wellbeing, ensuring Hermès is a place for personable growth and recognition. Warm, friendly and welcoming to all. We are tenacious and open-minded, striving and setting up for success.
GROWTH MINDSET – Our colleagues are ambitious, client-orientated and commercially aware.
CLIENT EXPERIENCE – New services, new experiences and new ways of working. With a bespoke for few & bespoke for all mindset. Raising the standards in service, beyond our clients' expectations.
OPERATING STANDARDS – An operationally complex store, ensuring best practice, working within constraints whilst pushing boundaries to ensure we operate efficiently at this scale.
ANIMATION & SURPRISE – Small or large, a mix of commercial and non-commercial moments. We think local and go beyond expectations.
ENVIRONMENT – An environment in which to use and celebrate … outstanding windows, 300 artwork, depth of history architecture and a product offer with nothing else like it, in London or the group.
#LI-AL3
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.
Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company's management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group's progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Learning and sharing, cultivating one's curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual's development, and make up the company's principle of continuous learning and passing down of knowledge.
Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.
This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.