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Looking for a job where you can support people facing debt and financial difficulties?
Interested in a flexible work environment with the option to work from home or in the office?
Seeking a full-time role with a 37-hour workweek?
We are seeking Debt Advisors to assist individuals facing financial difficulties. In this role, you will communicate with potential clients via phone and online platforms, assessing their financial situations and providing tailored debt solutions.
You will guide clients through available options, ensuring they understand their choices and helping them take the necessary steps toward financial stability.
Key Responsibilities
Offering the best possible debt advice and guidance to those in financial difficulty, to include:
* Dealing with incoming queries by phone and by email from potential clients
* Reviewing financial options with clients and sending out the relevant documents
* Input clients details into systems
* Follow up calls to potential clients
* General Administration
* Liaising with clients and creditors via telephone
* Assist fellow colleagues as and when required
What We Are Looking For
* A minimum of 5 GCSEs, including Maths and English.
* 2 years of experience in a similar role, such as customer service, general office work, or contact centre experience.
* Knowledge of insolvency processes, financial services, or, as well as an understanding of debt solutions, would be highly advantageous but is not essentialfull training will be provided.
* Proficiency in Microsoft Office applications (Word, Excel, etc.).
* Strong communication, empathy, and problem-solving abilities are essential.
What We Offer
* Option to work from home
* Competitive salary
* Generous annual leave allowance, including bank holidays
* Company pension scheme (eligibility required)
* Office closure during Christmas
* Employee Assistance Program
Career Growth Opportunities
* Permanent position offered upon successful completion of a 6-month probation period.
* Opportunities for career progression within the organisation.
* Training and development opportunities available.
Company Overview & Culture
We are a family-run and family-orientated Company, with approximately 150 staff, who pride ourselves on our offering of debt solutions to our clients. Our main focus is on ethics, excellent client care and a commitment to facilitating a warm and inclusive culture for our employees.
Applicants must have the legal right to work in the United Kingdom.
Skills
Communication Customer Service Administration problem solving skills.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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