Triage & Early Intervention Officer
We have an exciting opportunity for a Helpline Advisor known internally as a Triage & Early Intervention Officer to join the Dyfed-Powys team in Llangunnor, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Dyfed Powys Office location Dyfed-Powys Police Police Headquarters PO BOX 99. Llangunnor Carmarthen SA31 2PF Full time/Part time Full time Hours per week 37.5 Work schedule Shift work between 9am and 6pm Monday - Friday Basic Salary £24,949.40 per annum Contract type Temporary DBS required? Enhanced End date (if fixed term) 12 Months from stat date Police vetting required? Yes Closing Date 18/11/2025 Ref No 6425
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday & options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, gym, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the role:
This role is a hybrid post and your location will be Dyfed Powys Police Headquarters in Carmarthen.
As a Triage & Early Intervention Officer you will:
12. Directly support victims affected by crime & ensure the provision of tailored one-to-one support
13. Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
14. Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
15. Work alongside a team of staff to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims
You will need:
16. Good communication & networking skills
17. To be able to work independently as well as part of a team
18. Be able to build customer value