We are currently recruiting a Customer Advisor to join our successful team in Norwich. You will be responsible for dealing with both inbound and outbound calls, including booking customer MOT’s, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in accordance with service department lead times.
Reporting to the Contact Centre Manager, you will continually monitor customer satisfaction to identify and address any issues, and ensure accurate records are maintained by regularly cleansing and updating the customer database. The Customer Advisor will promote relevant products and services to customers, maximising revenue generating opportunities, whilst delivering a positive customer experience at all times.
We are looking for the following:
* Experience of delivering exceptional customer service
* Process driven and be able to deliver a consistent service to our customers at all times.
* Excellent communication skills with the ability to build strong relationships
* A team player with the enthusiasm to succeed
* A flexible ‘can do’ attitude
* Competence in Microsoft packages
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.
Why Work For Us?
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northampton and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Hours
Monday to Friday 8.00 - 5.00 with 1 in 7 Saturday mornings 8.00- 12.00
* 31 days annual leave (including bank holidays)
* Pension scheme
* Life assurance
* Free RAC breakdown cover
* Cycle to work purchase scheme
* Preferential parts, service and labour rates
* Discounts on new and used vehicles
* Aftersales discounts
* Access to health and wellbeing support services
* Employee discount platform
* Recruitment Referral Incentive Scheme
* Employee Assistance Programme (EAP)
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