Overview
Brook Street is working with a leading Belper based boiler company looking for experienced Customer Service Advisors to join their team, offering best in class service to their customer base. The role starts on 6 October.
Responsibilities
* Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat or WhatsApp to arrange engineer visits.
* Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
* Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.
Hours Of Work
* Full-time: 39.5 hours per week.
* Office based in Belper.
* Shift Pattern: Monday to Friday 8am–6pm; Saturday 8am–3pm; Sunday 8am–12pm.
Minimum Requirements
* Proven customer service experience.
* GCSE Grade 4 or equivalent in English.
* Good knowledge of Microsoft applications and web-based platforms.
* Previous contact centre experience is preferred but not essential.
Rewards And Benefits
* Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
* Annual Bonus: A bonus scheme based on performance.
* Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
* Pension Scheme: Company contributes 7%, and employees pay 1%.
* Employee Assistance Programme: Support for personal and professional matters.
* Health Benefits: Free flu jabs and eye tests.
* On-Site Amenities: Subsidised bistro and coffee shop.
* Employee Benefits Hub: Access to additional discounts and offers.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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