IT Support Analyst -1st Line Support Crica £25,000 - £30,000 Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providersWhat You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approachIf this role sounds of interest, please apply today