Overview
Our customers are at the heart of everything we do; we constantly strive to exceed our customers' expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity. Alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base.
Responsibilities
* Provide exceptional customer care and build long-term relationships with customers based on trust and integrity.
* Contribute to offering quality service, transparent pricing and convenience to a growing customer base.
* Support the automotive servicing, MOTs and repairs offering as part of a widening team.
What you will need
* Automotive service & MOT: 2 years (minimum)
* Full Driving Licence
* Level 3 Light Vehicle Maintenance & Repair
* Class 4/7 MOT licence
About IN'n'OUT Autocentres
IN'n'OUT Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. IN'n'OUT Autocentres are experts in vehicle servicing, MOTs & repairs. We were established in 2008 and now have 30 autocentres nationwide.
We provide fixed prices, clear explanations, and great service, underpinned by a 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely. Our staff and national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. We use manufacturer approved parts that match or exceed original manufacturer specifications; all parts are guaranteed and do not affect your vehicle warranty status. Our workshop technicians are trained to the highest standards, with many joining from big brand main dealers, and are car enthusiasts who share attention to detail.
We are a Which? Trusted Trader and regularly audited by Which? to demonstrate open and honest business practices. Our client waiting lounges offer high-speed Wi-Fi, beverages, a child’s play area and baby change facilities for your comfort while you wait. IN'n'OUT Autocentres has a very high percentage of repeat customers and scores 4.7 on Trustpilot. We will never carry out any additional work without authorised consent; our team provides the best recommendations and advice to ensure safety and optimal running of your vehicle.
Benefits
* Competitive base salary with performance-related bonuses and incentives
* Colleague discount
* Free life assurance
* Employee Assistance Programme
* Discounts on everyday goods, products and services
* Company pension
* Cycle to work scheme
* On-site parking
* Referral programme
* Bonus schemes (including quarterly bonuses)
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