Job Overview
Join to apply for the Technician - Digital role at myGwork – LGBTQ+ Business Community.
2 days ago – Be among the first 25 applicants.
bThis role is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.b
Working Pattern
Monday to Friday 06:00 – 15:00 (Flexible to meet the business needs).
Purpose
Provide day‑to‑day support for the Digital asset estate, maintain Digital assets to high standards, working closely with business users and Digital IT Team ensuring issues are addressed correctly. You will ensure regular communication with the business on critical issues, propose improvements on regular maintenance, and provide Digital Asset installation support and carry out commissioning in the field of newly installed assets.
Impact – Issue Management & Support
* Monitor, diagnose, and investigate new/existing faults out in the field.
* Escalate issues to relevant teams such as UK Incident Management, Local operations, and Digital IT.
* Actively monitor Players via Mobile/Web Monitoring and act as necessary to resolve.
Impact – Communication
* Provide regular communication on issues via Zendesk ticketing system or via regional email groups and Line Manager/s.
* Strong communication with all business users.
* Provide documentation and information as required on critical incidents.
* Advise senior management of any new problems/solutions.
Impact – Maintenance & Improvements
* Replace IT equipment and Digital asset components.
* External/Internal cleaning of Digital assets ensuring high quality standards.
* Report issues in the field and implement plans to fix within agreed SLAs where possible.
* Plan and contribute to preventative maintenance activities and report any issues promptly.
* Support colleagues from formats who may need help on the Digital estate to meet SLAs.
* Provide support in other business areas where necessary.
Project Support
* Assist with new project builds, particularly in the commissioning processes (full training to be provided).
Capabilities
* Excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally.
* Confidence to lead on digital support issues and tackle challenging and complex support problems.
* Tenacity and urgency in resolving incidents.
* Systematic and timely approach to incident management.
* Strong organisational skills and high attention to detail.
* Excellent communication and documentation skills.
* Operating systems: Windows, Pod Mobile, Web/Mobile Monitoring.
* Basic understanding of networks.
* Flexible working hours, late nights or weekends when required to meet business needs.
* Support in other areas/formats of the business to meet operational SLAs.
Qualifications
* On‑the‑job training will be provided throughout the course of employment to meet the business/job role needs.
A Little Bit More About Us
* We believe in building a diverse and inclusive culture and positive employee experience.
* We are One Team, more than just ourselves.
* We are customer‑first and help solve our customers’ problems.
* We Test & Learn, we are empowered to learn and grow, unafraid of change.
* We choose to care, we are committed to doing the right thing, the right way.
Equal Employment Opportunity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Recruitment Process
* You find or get sent this job advert, read it, and feel you would be a great addition to the JCDecaux family.
* You send in your application to let us know you’re interested.
* We see your application, get excited, and give you a call.
* You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
* You’ll begin your journey with us, excited to support and develop you throughout your career.
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