Job Details
Hours: Permanent, full‑time 36 hours per week. Salary: £26,500 per annum (depending on experience). Closing Date: Tue, 23 Jun 2026.
Responsibilities
* Serve as the first point of contact for customers in‑branch and by telephone, giving a positive impression.
* Engage customers by asking insightful questions to uncover their needs and provide tailored solutions.
* Listen to customers’ circumstances and offer personalised solutions that meet their goals.
* Proactively reach out to customers by phone to identify needs and discuss how we can support them.
* Maintain accurate records in internal systems, focusing on vulnerable customers.
* Adhere to policies, standards and controls, receiving comprehensive training and coaching.
Qualifications & Experience
* Previous experience interacting with customers, either in person or over the phone.
* Experience in banking, building society, contact centre, retail, food & beverage, hospitality, health/care or similar sectors is advantageous but not mandatory.
* Demonstrated passion for delivering exceptional service and going above and beyond.
* Ability to work well alongside others with a "one‑team" mindset.
* Strong time‑management skills to handle a high volume of customers.
* Adaptive, willing to grow and change with business needs and priorities.
Benefits
* Annual discretionary bonus scheme.
* 25 days standard annual leave + bank holidays; 1 day added per year of service up to 30 days after five years.
* Holiday trading scheme to buy and sell additional leave days.
* Employer‑matched pension contributions up to 10% per annum.
* Employee Assistance Programme and online employee discount platform.
* Three paid volunteering days per year.
* Colleague mortgage and savings accounts; discount schemes.
* Commitment to training and development.
* Private medical insurance for all colleagues.
* Salary sacrifice scheme for hybrid/electric car.
About Skipton Building Society
We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Our purpose is to help people have a home, save for life ahead and support long‑term financial wellbeing.
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