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Are you passionate about building strong client relationships and driving business growth?
We’re looking for a dynamic Client Account Manager to join our team and help shape the future of multi-utility services.
In this pivotal role, you’ll be the trusted face of CIUS for a portfolio of existing clients – ensuring their needs are met with professionalism, efficiency, and a deep understanding of our service offerings. You’ll be instrumental in driving client satisfaction, supporting project delivery, and unlocking new opportunities for growth.
Responsibilities
* Building, managing and maintaining strong relationships with a portfolio of clients to ensure long-term success.
* Identifying growth opportunities and contributing to the expansion of existing client accounts, delivering added value for CIUS.
* Develop a thorough understanding of the client’s position, including land banks.
* Maintaining excellent client relations and coordinating project initiation.
* Attend client meetings (in-person and remote), including sales and onboarding, technical and delivery.
* Manage client and stakeholder expectations in line with project schedules, seeking to mitigate risks or delays early.
* Assisting in the development of processes and communications to ensure great customer experience.
* Collaborate across departments to align processes and enhance overall client experience.
* Challenging the status quo to enhance efficiency, communications, customer experience and profitability.
Qualifications
* Degree educated or equivalent relevant experience.
* Minimum of 3 years’ experience of Account Management in a relatable industry.
* Proven ability to positively contribute in a fast-paced environment.
* Ability to effectively communicate with external and internal stakeholders from Director to entry-level support roles.
* Proactive, client focused, relationship driven and results oriented.
* Commercially minded, creative thinking and problem-solving aptitude.
* Strong written, oral and presentation skills.
* Able to work independently and collaborate with teams, keeping a focus on customer experience and business deliverables.
Additional:
* Preferred previous experience in the construction industry, multi utilities or housing developments.
* Use of CRM systems, e.g. Salesforce.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Utilities
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